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If you do not find the answer below email us.
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General Question
Do I have to be an Active member of the Church of Jesus Christ of Latter Days Saints?
- No, if you have switch faith or have become less active. Yet still have membership records you can join the site.
How do I get a copy of my Records?
- Talk to your War/Branch clerk.
- Screen shot you membership details via LDS tools.
I no longer have records?
- Due to site limitations at this time, we only have one form of identification. As it a niche and target market segment we have that limitation.
Will The site be open to other?
- When we do a site upgrade this will be on the cards.
- All people who join as potential guests have to abide by the host stands and rules
Hosting Question
How to become a host?
- Create an account,
- Wait for your account to be approved
- List your property
How to list my place?
- Login into your account
- Click on you name/icon in the top right hand corner
- Click List my property
- Fill out the form details
How the payments work?
- Payment to the host is via paypal
- If you do not have an account you will need to create one
- 5% service fee is taken out and the rest is sent to the host
How to upgrade my place to featured?
- The upgrade cost $10 and it’s permanent upgrade, and it appears in more place
How to get in touch with my Guest
- You can message them from you reservation section, by clicking the reservation
- If you get no response contact us with the reservation ID, and we can give you the details.
How to get paid
- All Payment from guest come to us
- Once you guest has departed you go to you dashboard and request fund
- You will get your funds minus 3% paid to your paypal account or bank
- to request a payout got to your dashboard, click wallet, then payout, unter balance you will see a request payout, click the button and enter the amount then click request payout. allow 24-48 business days for the processing.
How to cancel a reservation
- Go to your admin panel by clicking on your picture
- Click reservations
- Click on the reservations you wish to cancel
- On the right you will see a cancel button
- Enter reason and click ok.
How long does the booking process take
- The booking process takes only minute, but if the host does not take instant bookings then you will have to wait for the host to check you out and approve you.
Is there a Hosting Fee
- Yes, The fee is 5% of the total accommodation cost. This fee pays for transaction and administration costs.
Booking Questions
Can I make changes to a pending reservation request?
- You will have to cancel it and redo it.
- Go to your admin panel by clicking on your picture
- Click reservations
- Click on the reservations you wish to cancel
- On the right you will see a cancel button
- Enter reason and click ok
How do I cancel a reservation request?
-
- Go to your admin panel by clicking on your picture
- Click reservations
- Click on the reservations you wish to cancel
- On the right you will see a cancel button
- Enter reason and click ok.
How do I check the status of my reservation?
- Go to your admin panel by clicking on your picture
- Click reservations
- You will see the status
- You should also get an email
How do I find my reservation?
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Can I use more than one payment method to pay for a reservation?
No.
How do I edit or remove a payment method?
- We do not store any payment information.
When am I charged for a reservation?
- Once you booking has been approved you can pay for your booking
- You will get a email that it’s been approved with a pay now link
- You can login and got to the admin panel
- Click reservations
- Pay Now
What methods of payment accepted?
- You can use paypal, or use your credit cards via paypal
Help on your reservations
What happens if my host cancels my reservation?
- If you have paid for it you are entitled to a refund
- And just know that the Lord would like you to find another place.
What happens when there is a conflict?
- As the scriptures say sort out between yourselves
- If that does not work email us. ( it does not say to email, but to seek and higher authority)
What should I do if I forgot something at a place I stayed?
- Contact the host and ask them to post it back COD.
Should I book if I have not heard back from the host?
- No, if you have not heard back they would not have check their booking request. Cancel the booking and find a another place.
How do I share trip details with others?
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